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Our Incident Response team offers organisations fast on-site help to handle everything from small malware infections or data recovery to advanced and sustained attacks.

We quickly clarify the scale of an attack and immediately begin to fix the problem using proven techniques to isolate and rectify compromised networks.

The CSIS Incident Response team analyses the system and network resources, as well as your logs and any malware present. We then provide you with a recommended course of action.

The time it will take to do the assessment will vary based on the incident and information available. You may be asked to provide remote access, run detection tools (provided by CSIS) and/or provide physical access to one or more devices on your network.

Once the threat of an incident has been mitigated, our focus shifts to eradicating all traces of the threat and recovering your impacted systems.


Guarantee a lightning fast response from CSIS

Learn more about our Incident Response Retainer Agreement



  • 24 hour access to support professionals
  • Fully-integrated service package
  • Detailed report and timeline provided
  • Forensic analysis and/or reverse engineering available on request


  • Identify exactly what has happened in your systems and/or networks
  • Re-establish full business continuity quickly
  • Access to security experts who understand your business
  • Guidance on improvements that make your business better equipped for future events




CSIS - Incident response process




Excellent customer service

"Excellent customer service. CSIS Incident Response is professional and quick at understanding the problem."

Michael Warrer


What you get

  • Rapid response when it matters most.
  • Guaranteed response times & 24/7/365 availability.
  • Real-time assistance from certified security experts.
  • Tackling anything from small malware infections to advanced & persistent attacks.
  • Full audit trail & documentation, if required.
  • Compliance & integration with local law enforcement.
  • Compliance & integration with Europol EC3 J-CAT, FBI, NCA, NC3, etc.
  • Admissible as court evidence.
  • Incident report with remediation recommendations.
  • Post-event data collection & analysis.

Threat intelligence






We help Protect


If you’ve been hacked, our Incident Response experts help identify what exactly has happened to your systems and/or network, & rapidly reinstate full business continuity.

Incidents handled may include, but are not limited to

  • Unauthorized access.
  • Data theft & recovery.
  • Advanced & persistent attacks.
  • DDoS attacks.
  • Online fraud.
  • Botnets.
  • Extortion.
  • Sabotage.
  • Espionage.
  • Financial fraud.
  • Phishing attacks.
  • Identity theft.
  • Stolen credential repositories.
  • Rogue applications.
  • Intellectual property theft, & brand abuse.

Learn more about CSIS Incident Response (IR)

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