business continuity
with 24/7 availability.

Benefits of an Incident Response Retainer Agreement

  • Eliminate costly delays with a pre-arranged contract
  • Minimise downtime during a security incident
  • Quickly identify what has happened on your systems and/or network
  • Rapidly reinstate full business continuity
  • Limit damages, losses & the cost of attacks
  • Access security experts who understand your business
  • Get advice on improvements to reduce the likelihood of further attacks.
Excellent interpersonal skills

"Excellent interpersonal skills.. CSIS Incident Response is professional and quick to understand the problems."

Michael Warrer

CIO / IT-Chef / NRGi


Get a fast response from certified experts & rapidly reinstate full business continuity.

How it works

When you have a 24/7/365 annual retainer agreement with us, we respond immediately to any security issues detected (such as unauthorised money-transfers, targeted attacks, data leaks, ransomware etc.).

The CSIS Incident Response team will subsequently analyse the system and network resources, as well as your logs and any malware present. We then provide you with a recommended course of action.

The time it will take to do the assessment will vary based on the incident and information available.You may be asked to provide remote access, run detection tools (provided by CSIS) and/or provide physical access to one or more devices on your network.

Once the threat of an incident has been mitigated, our focus shifts to eradicating all traces of the threat and recovering your impacted systems.

We quickly determine the scope of an attack and immediately start remediation with proven techniques to isolate and rectify compromised networks.

Learn more about our Incident Response service.


What you get with an Incident Response Retainer Agreement

  • Pre-negotiated retainer service for rapid response when it matters most.
  • Guaranteed response times & 24/7/365 availability.
  • Real-time assistance from certified security experts.
  • Tackling anything from small malware infections to advanced & persistent attacks.
  • Full audit trail & documentation of chain-of-custody, if required.
  • Compliance & integration with local law enforcement.
  • Compliance & integration with Europol EC3 J-CAT, FBI, NCA, NC3, etc.
  • Data that is admissible as court evidence.
  • Incident report with remediation recommendations.
  • Post-event data collection & analysis.
  • Free subscription to CSIS drop data feeds.
We help Protect


We identify what exactly has happened after a breach & rapidly reinstate full business continuity.

Set up an Incident Response Retainer Agreement.

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